Category Archives: Gamification

7 Gamification Techniques For Corporate Training That Work

While gamification has been in use for corporate training for several years, there is still a lingering doubt on its impact. In this article, I share 7 gamification techniques for corporate training that work!

What Gamification Techniques For Corporate Training Still Work?

Gamification techniques use elements and principles of gaming to create an engaging learning experience. Some of the associated gains are:

  • Higher learner motivation (to participate and complete).
  • Higher engagement levels.

Gamification techniques can be effectively used to:

  • Have fun and learn.
  • Apply their learning on the job (by providing them practice zones featuring scenarios, similar to what they will handle in real life. Here, the learners can practice and hone their skills in a safe environment).
  • A longer-term implementation of gamification techniques can influence behavioral change.

So, How Can You Make Gamification Techniques Work In Corporate Training?

Let’s take a step back and identify what the expected gains are from any learning strategy.

Your list is likely to read that it should be:

  1. Motivating
  2. Engaging
  3. Relevant and relatable (preferably personalized)
  4. Challenging
  5. Rewarding

It must:

  1. Create sticky learning
  2. Facilitate the application of learning
  3. Provide room for practice and proficiency gain
  4. Provide reinforcement to ensure the “forgetting curve” does not step in
  5. Trigger behavioral change

How You Can Use Gamification Techniques For Corporate Training To Influence Each Aspect

  1. Step 1
    Identify barriers (intrinsic or extrinsic) that might be hindering the required changes and thereby improve the learners’ motivation levels.
  2. Step 2
    Generate interest in learning by providing relevant and personalized learning paths.
  3. Step 3
    Create effective learning experience using scenarios, simulations, and challenges.
  4. Step 4
    Provide feedback for performance improvement that can help learners pause and think or recalibrate their way forward.
  5. Step 5
    Use rewards and recognition to sustain the learners’ momentum and motivation, and ensure that learners walk away with a sense of accomplishment.
  6. Step 6
    Implement repetition and reiteration for successful change in behavior.

What Is the Impact You Will See If You Apply the Right Gamification Technique For Corporate Training?

Through the right gamification technique, you can:

  1. Create a sticky learning experience
  2. Provide reinforcement (to offset the “forgetting curve”)
  3. Ensure the successful application of learning on the job
  4. Influence or trigger the desired behavioral change

How Can This Value Be Delivered?

At EI Design, our gamification practice is nearly 5 years old. During these years, we have created successful corporate trainings that have leveraged on gamification techniques at several levels, including:

  1. Partial gamification (to enhance traditional eLearning courses)
  2. Gamified aids to support ILT
  3. Gamified learning path
  4. Game-based learning
  5. Gamified portals

Our Next Gen gamification techniques build up from the success of the current approaches. For instance,

  • Instead of just having simple badges and leaderboards for each challenge, you can put the learner through a more complex narrative that can truly challenge him or her. The narrative is selected based on the content type, learner profile, and is aligned to the learning goals.
  • Personalization holds the key to the learner’s attention, engagement, and motivation. You can use mobile apps for learning to offer a personalized learning path that is aligned to the learner’s goals. Thereby, it is relevant and more engaging.
  • You can use a combination of learning strategies to gain higher impact. For instance, the usage of immersive techniques like a Virtual Reality (VR)-driven learning path that is gamified will surely multiply the impact and help you meet the learning goals.

7 Next Gen Gamification Techniques For Corporate Training

You can opt for the following 7 Next Gen gamification techniques for corporate training and achieve your mandates successfully:

1. Longer-Term Gamification

Behavioral change requires the use of gamification over a long period of time. You can use this longer-term learning path to have milestones over successive weeks/months/quarters.

2. Periodic Checkpointing Of Learners’ Progress

Alongside, plan for a periodic assessment of learners’ progress (against the required outcomes) that can range from learning acquisition, its application, or a behavioral change.

3. Multiply The Impact

To make the learning journey more engaging, you can add immersive approaches like Virtual Reality or wearable tech in your fold.

4. Leverage On Microlearning-Based Gamification

Give the learners a “bite-sized” gamification experience.

5. Personalized Gamification

Offer personalized learning and gaming paths for learners.

6. Social Media-Based Gamification

Let the learners collaborate with peers or experts and address challenges or solve problems, much the same way they need to in real life.

7. Invest On Niche Gamification Portals

These can be designed to offer customized learning paths and elements of gamification, microlearning, and social learning.

This Seems To Be Too Good To Be True; Is There A Catch?

Over the years, I have seen several views (or misconceptions) associated with gamification techniques for corporate training.

I share 5 myths and contrast them with facts to highlight how you can make gamification techniques effectively work for corporate training.

Myths And Facts #1

  • Myth
    Gamification in eLearning doesn’t really help learners learn.
  • Fact
    Gamification is not just about having fun. Much like traditional eLearning, it can be used to meet specific learning outcomes.

As I have highlighted, you can map the learning goals to a gamified approach to gain better engagement. It also creates a far more sticky learning experience. The use of gamification techniques over a period of time will influence learner behavior as well.

Myths And Facts #2

  • Myth
    Gamification cannot drive learner performance.
  • Fact
    Several aspects of learning, including retention, an application on the job, as well as behavioral change can be influenced by gamification.

The Next-Gen gamification techniques for corporate training (highlighted earlier in the article) show you exactly how this can be achieved. 

Myths And Facts #3

  • Myth
    Gamification doesn’t provide real value to learners and businesses.
  • Fact
    Both learners and businesses see value in this approach at several levels.

Learners love it as learning is fun, challenging, and rewarding. L&D teams find value in it on account of its wide application across varied corporate training needs. The correct gamification technique can help them deliver their goals (learning, its application, or behavioral change).

Myths And Facts #4

  • Myth
    Gamification can’t drive learning.
  • Fact
    Gamification can provide an effective approach to drive learning.

This is on account of its inherent features that resonate with learners and help them perform better.

Myths And Facts #5

  • Myth
    Gamification appeals only to Millennials.
  • Fact
    The correct usage of gamification techniques will ensure that it will be well received across the multi-generational workforce.

I hope this article will help you use gamification techniques extensively for your corporate training and my 7 gamification techniques for corporate training will help you make it work well for you.

By Asha Pandey, Chief Learning Strategist at EI Design

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Reasons to Use Videos for Employee Training

Creating training videos is one of the most effective ways to develop your team, both in terms of cost and engagement. This Video highlights 6 reasons why Videos for employee training is important for their development.

eLearning Trends In 2019: How To Use Them To Enhance Your Learning Strategy

At this time of the year, you look out for trends that can enhance your training delivery. In this article, I share the eLearning Trends in 2019 you can use to enhance, measure, and maximize the impact and returns on your learning strategies.

eLearning Trends In 2019 You Can Use To Enhance Your Learning Strategy

As I began my exercise to predict eLearning Trends in 2019, the fourth one in this series, I took a step back to see why anyone seeks upcoming trends.

The top 5 reasons why L&D teams look at trends are listed here. They prompt them to adopt new or better approaches that:

  1. Keep the learners engaged.
  2. Ensure knowledge acquisition happens.
  3. Facilitate the application of the acquired learning on the job.
  4. The desired performance gain and ROI occurs.
  5. A positive ROI on training spend is established.

In this article, I take this need as the thread to share the eLearning Trends in 2019. I have grouped them as follows:

  1. Section 1: I list the trends that help learners learn and, more significantly, apply this learning to show better performance or the required behavioral change.
  2. Section 2: I list trends featuring learning strategies with a proven track record of delivering a better engagement quotient and higher training impact.
  3. Section 3: I follow this up with a list of trends that organizations must invest on to measure, enhance, and maximize the impact of their training.
  4. Section 4: I wrap up with trends that are clearly emerging as front runners for investment in the very near future.

With this approach, I am confident that the featured eLearning Trends in 2019 in this article will offer tremendous value in enhancing your learning strategies in the New Year.

Upcoming Release: I also have a free eBook on eLearning Trends in 2019 releasing on Jan 15th.

  • Designed as a guide that you can practically use, it features a typical learner journey that highlights how modern learners learn and what they wish to see in their online training delivery.
  • I use this backdrop to highlight how the featured eLearning Trends in 2019 can be used to add value to learning and its application plus measurement and further gains.

Without further ado, here is my list of eLearning Trends in 2019 banded logically to facilitate their impact and application.

eLearning Trends In 2019 – Section 1: The Trends That Help Learners Learn And Apply This Learning To Show Better Performance Or Behavioral Change.

  1. Mobile Learning
  2. Digitalization of ILT (to Blended or Fully Online)
  3. Performance Support Tools
  4. Informal Learning
  5. Social Learning
  6. Self-Directed Learning

eLearning Trends In 2019 – Section 2: Learning Strategies With A Proven Track Record Of Delivering A Better Engagement Quotient And Higher Training Impact.

  1. Microlearning
  2. Gamification
  3. Video-Based Learning (Videos and Interactive Videos)
  4. Mobile Apps for Learning
  5. Personalization
  6. Curation and User Generated Content

eLearning Trends In 2019 – Section 3: The Trends That Organizations Must Invest On To Measure, Enhance, And Maximize The Impact Of Their Training.

  1. Learning Engagement Platforms – LXP
  2. Learner Analytics
  3. Big Data-Reporting and Analytics

eLearning Trends In 2019 – Section 4: Other Notable Trends To Watch Out For—The Future Is Here!

  1. AR/VR and MR for Immersive Learning
  2. Artificial Intelligence (AI) in Learning

eLearning Trends In 2019 – Section 1: The Trends That Help Learners Learn And Apply This Learning To Show Better Performance Or Behavioral Change.

eLearning Trends In 2019 – Trend #1: Mobile Learning

Over the last 4–5 years, the adoption of Mobile Learning has been on the rise. This is on account of the flexibility it provides to learners (learning on the go, multi-device support – including smartphones, tablets or laptops/desktops, and anytime and anywhere access).

From an organization’s perspective, this is clearly an approach that resonates better with learners, offers higher engagement, provides better completion rates, and can be used to support both formal and informal trainings.

What I see changing in 2019 is the maturing of Mobile Learning solutions, leading to a bifurcation into mobile friendly or adaptive designs and mobile first or fully responsive designs. The latter will align better to the way learning is expected to be consumed (notably on smartphones) and will feature learning interactions optimized for them.

Additionally, Mobile Learning will be used to offer almost the entire spectrum of corporate training needs. It will feature high-impact formats including videos, Microlearning, and apps for learning.

eLearning Trends In 2019 – Trend #2: Digitalization Of ILT (To Blended Or Fully Online)

While the ILT mode is not dying, it will soon start getting limited to niche programs. 2019 will see further increase in the Digitalization of ILT (to blended or fully online). Even the core ILT delivery will get supported by online resources including pre- and post-workshop material and assessments.

The triggers include push from learners to reduced training budgets and shorter cycles to train employees.

My assessment is that in 2019, we will see a higher percentage of programs going to the fully online format that can be consumed on the device of the learner’s choice (ranging from smartphones/tablets to laptops/desktops).

eLearning Trends In 2019 – Trend #3: Performance Support Tools

Performance support tools or PSTs are learning aids or job aids that are designed to address a specific learning need.

They are available to the learners within their workflow and hence can be easily accessed and used without having to log on to an LMS.

Designed to support formal training (focusing on knowledge acquisition), PSTs can facilitate learning application thereby improving the training impact and learner proficiency. They can be used to support ILT as well as online training, and they effectively serve as a measure to offset the “forgetting curve.”

2019 will see further adoption of PSTs riding high on the increase in mobile learning, Microlearning, and video-based learning.

eLearning Trends In 2019 – Trend #4: Informal Learning

The fact that learning happens through multiple channels (and not just formal training) is an established one.

Many of us may be familiar with the 70-20-10 model for Learning and Development. According to this model,

  1. 70% of the learning is experiential (that is, happens on-the-job).
  2. 20% is through social or collaborative learning (that is, learning with or from others).
  3. 10% is through formal training programs.

While we may debate on the percentages shown here, the model does affirm the need of organizations to create a support system and the opportunities to promote informal learning in their workplace.

The usage of measures like performance support tools or PSTs as well as platforms to promote social learning will see significant increase in 2019.

eLearning Trends In 2019 – Trend #5: Social Learning

In our early years, our learning is purely from others and it shouldn’t come as a surprise that this is true for learning at the workplace too. Over the last 3–5 years, L&D teams have seen value in adopting and promoting social learning.

With the options of platforms, next gen LMS, and learning experience platforms, social learning is finally poised for growth in 2019.

eLearning Trends In 2019 – Trend #6: Self-Directed Learning

In general terms, self-directed learning is the approach of moving the onus of learning to the learner rather than the teacher. As an extension, in the context of corporate training, it maps to empowering learners to choose how they want to learn.

Unlike training programs that are “pushed” through LMS, self-directed learning is all about giving this control to the learners. They can decide on what they want to learn, how they wish to learn, when they choose to learn, over what time frame would they want to learn and so on.

As you will note, this approach provides control to the learners and gives them the option to decide their learning path. Alongside social learning and informal learning, organizations are recognizing the value of promoting self-directed learning that can help them create learning as a continuum. This trend will continue in 2019.

eLearning Trends For 2019 – Section 2: Learning Strategies With A Proven Track Record Of Delivering A Better Engagement Quotient And Higher Training Impact.

eLearning Trends In 2019 – Trend #7: Microlearning

The debate on the value and impact of macro learning (or traditional eLearning) and microlearning (bite-sized, short learning nuggets of 2–7 mins run length each designed to meet a specific outcome) goes on.

However, the fact is that the usage of microlearning-based training has revolutionized training delivery over the last 2 years, and I see this trend accelerating further in 2019.

Today, you can opt for microlearning-based training to offer formal training and informal training and support ILT. Its flexibility to be delivered as a single, short nugget to meet a specific outcome to a learning path that can have an array of learning nuggets makes it a powerful choice for corporate training. I see an increased adoption of microlearning in 2019.

eLearning Trends In 2019 – Trend #8: Gamification

Till a few years ago, the impact of gamification-based training had a big question mark associated with it. While gamification provides fun-based learning to users, does it indeed help them achieve a specific learning outcome?

The usage of gamification for serious learning has been on the upswing in the last 2 years, and I see this trend increasing in 2019.

The application of gamification, including the game-based approach, or partial gamification will see an increased application across various corporate training needs. With the reduction in development costs and shorter time frame to develop, L&D teams will see higher value in this investment in 2019.

eLearning Trends In 2019 – Trend #9: Video-Based Learning (Videos And Interactive Videos)

Video-based learning is fast becoming a standard piece of online training. This includes its usage in traditional eLearning formats to its extensive usage in the microlearning-based trainings.

In 2019, I see this trend continuing. Equally interesting is the wider adoption of interactive videos that overcome the passivity of traditional videos and increase learner engagement manifold through interactivities and assessments.

Another usage of video-based learning in 2019 will be through the curation of public domain videos.

eLearning Trends In 2019 – Trend #10: Mobile Apps For Learning

The widespread adoption of mobile learning and its updated avatar of mobile first or responsive design leads to an important fact that the learning experiences on smartphones must be optimized to the devices. The interactions must mimic the way we use these devices.

On similar lines, similar to Apps that learners use, mobile apps for learning can provide a very effective strategy for online training. The training can be personalized and updated with ease.

The cost and longer lead time to develop mobile apps for learning have led to its limited adoption. I see this as a very powerful approach; I see it play a significant role in training formats.

eLearning Trends In 2019 – Trend #11: Personalization

Today’s learners do not have the patience or the attention span to go through learning that is generic and doesn’t map to what they are looking for.

This is where personalization of learning fits in and provides a custom learning path to learners. You can personalize learning based on the learner’s role, proficiency, area of interest and so on.

The Microlearning-based training approach provides the required granularity to draw up highly personalized learning paths for various learner profiles. Rendered over mobile devices, this approach can provide a highly relevant and personalized learning path to each learner.

This trend is worth a watch in 2019 wherein we will also see the usage of machine learning and AI to create more meaningful learning experiences.

eLearning Trends In 2019 – Trend #12: Curation And User-Generated Content

While we may be spoilt for choice on data and information that is easily accessible on the Internet, tagging it and identifying the relevant info is a time-consuming process.

Content curation addresses these pain areas and provides relevant learning resources to users. Learners have the flexibility to opt for the recommended learning path or configure their own version.

Furthermore, the exercise also promotes user participation by encouraging user-generated content to keep the knowledge base current and relevant.

This is not all. Content curation enables organizations to tap into resources that are available in the public domain, and they do not need to re-create them.

This trend has been on an upswing, and I see a similar traction in 2019. This too will benefit from emerging techniques like AI for learning, machine learning and so on, to create even more relevant learning paths to the users.

eLearning Trends In 2019 – Section 3: The Trends That Organizations Must Invest On To Measure, Enhance, And Maximize The Impact Of Their Training.

eLearning Trends In 2019 – Trend #13: Learning Engagement Platforms – LXP

Learning Engagement Platforms (LXP) provide a highly personalized learning experience to users through learning pathways. Besides this, they feature social or collaborative learning, inclusive learning, content curation and facilitation of user-generated content.

In contrast to LMS, the LXPs empower learners to define their learning path from a set of learning assets featuring varied formats. Besides facilitating self-directed learning, they encourage learner participation through user-generated content.

They feature social learning and offer recognition to active participants. They do feature assessments along with badges and certification.

They are fun, more engaging, and relevant for learners, and they will help learners meet specific learning outcomes.

In the short term, including in 2019, they will co-exist with LMS. Many existing LMS players are already offering the LXP option as an add-on. Then, there are new participants that offer AI-based recommendations and aspects like “career pathways” that resonate very well with the learners.

eLearning Trends In 2019 – Trend #14: Learner Analytics

2019 will continue to see the usage of learner analytics to review learner behavior and what additional measures can be adopted to increase engagement, motivation, and facilitate the application of acquired learning.

A wider adoption of Tin Can API will provide the relevant cues in this endeavor. Furthermore, the usage of Artificial Inteligence (AI) in learning will further facilitate the usage of this analytics to create more relevant and personalized learning experiences.

I see this trend seeing further traction in 2019, resulting in learning designs that appeal to learners and create the required value and ROI that businesses seek.

eLearning Trends In 2019 – Trend #15: Big Data-Reporting And Analytics

Big Data refers to voluminous data that is aggregated from various sources (typically, LMS, LCMS, learning portals, and surveys/polling or assessments in the context of eLearning). Given its volume, complexity, and the fact that it is dynamic, there is no tool that can manage and analyze it.

Big Data-reporting and analytics refers to the methodology to present the data in formats that are actionable. When processed right, this can give us tremendous insights on how learners learn, the impact of training on skills or behavioral change, and the impact on business and eventually ROI determination.

I see an increase in Big Data-reporting and analytics in 2019, leading to further optimization of the training delivery. This analysis can be used to understand learner behavior, the way they want to learn, the learning paths chosen, and how to update the existing training delivery. These cues can then be used to create personalized and more effective learning paths that enable learners to learn, practice, obtain feedback and remediation, and so on.

eLearning Trends In 2019 – Section 4: Other Notable Trends To Watch Out For – The Future Is Here!

eLearning Trends In 2019 – Trend #16: AR/VR And MR For Immersive Learning

L&D Teams’ hunt to evaluate immersive learning strategies is an on-going endeavor. Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) are acknowledged as superb approaches to provide highly immersive learning experiences for a few years now.

High price and substantial lead time to develop them have been two factors that have limited their wider usage. Also, the use cases that justify the investment and ROI are limited.

With main authoring tool providers like Adobe and Trivantis getting into VR solutions, the price points have dropped. Their design approach also makes it easier to author these learning experiences in a short time. I see further traction on VR solutions in 2019 as these solutions become more affordable and can be offered to supplement the formal training.

In my opinion, 2019 will see a wider adoption of AR-based training, including mobile apps that embed VR features. The use cases will expand to include soft skills training as well as learning to trigger behavioral change.

eLearning Trends In 2019 – Trend #17: Artificial Intelligence (AI) In Learning

The usage of Artificial Intelligence (AI) in learning is one trend in 2019 that you should watch out for.

AI can facilitate the creation of highly customized learning paths by analyzing the data it collects. This data can then be used to understand the learner’s interest, proficiency, and recommend further learning assets that they may not be aware of. Potentially, personalized learning will not only engage the learner better but also help L&D teams gain the impact they seek.

I hope this article helps demystify the value and impact of each eLearning trend I have listed and provides the context of why you should use them.

By Asha Pandey, Chief Learning Strategist at EI Design

10 best practices to implement gamification

Gamification is not a magic lamp. It won’t solve your problems overnight. But if you plan and use it well, it will serve its purpose.

Here are the 10 best practices which you can use while implementing gamification.

1.Identify the success criteria: Define success i.e. what you intend to achieve through the activity. It is important to know the parameters of a successful outcome. Without having a clear cut desired result, you can’t find out whether the activity was successful or not.

2. Consider alternatives: Always explore the alternatives. DO NOT jump the wagon. Many a times, people ignore simple and effective learning solutions just because they find a new trend catching up. Use gamification only if it makes sense and will add on to the activity. If you think the alternative is much more effective, use that!

3. Creating a tie-in to business needs: Any activity has to tie-in with the business goals. Make sure the gamification also does. Do not use gamification just to make your content interesting. It has no value if it does not push your business forward.

4. Create a story/context: We all love stories! Develop a story around your gamification activity. Tell people the context. Give them a purpose, a reason to interact with your content. Tell them why they are earning points, saving someone or conquering something.

5. Use science to advance learning: Remember the 2 mantras – Spaced Retrieval and Retrieval Practice. Spaced retrieval helps a learner retain access to the memorized information over long periods of time because it promotes a deeper understanding of the learned material. Retrieval practices encourage a learner to recall information rather than simply re-read or re-listen to it.

6. Make scoring and winning transparent: Make scoring easy! The learner should know how his actions are related to the scores. So, he will know exactly what he needs to do in order to be successful. Also, try different scenarios. Make sure you have covered up all the possible issues that could arise when a learner is doing the activity.

7. Keep the rules simple: Really simple! Avoid complexity. Always provide a tutorial so that the learner can learn the rules beforehand and perform better. This will also help you prevent any kind of frustration that a learner might develop due to lack of knowledge of the rules.

8. Keep leaderboards small: No one is really interested in the world rankings unless he’s up there. Keep the leaderboards customizable and personalized. The learner should be able to see his position, his friends’ position along with the top 5 performers.

9. Use levels and badges appropriately: Give the learner a goal and the number of levels he will need to complete before the learning is over. Badges can be tied to either levels or enabling objectives. Badges are also a good way to show off your prowess to your friends and colleagues.

10. Test your game before you release it: It is a good way to find flaws, cheats and shortcuts that you might have overlooked. Human Beings are the most creative and lazy people imaginable as we look for a better/faster way to achieve the same result.

Let us know if you have any more points to add to the list.

By Deepak Gawas, Head- Partnerships at QuoDeck

3 tips for effective gamification in your organization

Gamification is one of the most effective ways of imparting learning to your employees. Standard gamification features include setting up a game like structure, creating leaderboards, offering rewards, badges & certificates, and making it mobile. The following key tenets are routinely overlooked, when using gamification, leading to suboptimal results.

  • Create an interesting storyline: There is a reason why the best games, apart from having great visuals, have the most interesting storylines. Take your audience through a journey, get them excited to move to the next level.  Design all your courses, assessments, and rewards based on the storyline. If you can add mystery and adventure to the fray, you have a winner!
  • Provide a mix of individual and team competition: Most gamified learning journeys offer only one of the two. As social beings, people love competing in groups and helping each other. However, the need to shine as individuals remains. Design assessments that reward top teams and top performers.
  • Decide the deliverable of the gamification: This cannot be emphasized enough. Do you want your employees to have fun, compete or create buzz? Is learning more important or competition? These need to be considered while gamifying your eLearning course.
By  Venkataraman Ananthakrishnan, Head- Online and Global Business at QuoDeck

The ICE Cube Engagement Induction Framework (Part – 1)

This is the first of the 2 posts of the series – Planning the perfect induction program for your company.

Imagine…there are some guests at your door. You open the door, say ‘hello’, hand them a mug of coffee and just walk away…

This is how a lot of organisations welcome their new employees. Whenever a new employee joins the team, they are provided a Welcome Kit, shoved into a classroom, bombarded with information over 3 days and sent on their way. The employee is expected to be productive and efficient from Day 4, and we wonder why they are walking about looking dazed and confused…

It is well established that effectiveness of ramp-up of new employees is a key driver for organizational success. Companies with well-structured Induction programs have 54% greater new hire productivity, 50% greater new hire retention and 69% greater long term employee retention. These numbers can significantly affect the course of a business. So, what does it take to make an induction program more effective?

The trick lies in the systematic planning of the what, when and how of the learning that is delivered to the new employee. This is what the ICE CUBE Engagement framework aims to help you with. There are three aspects to think about when planning an induction program:

SCOPE – What is it that the employee needs to learn 

There is too much to say but too little time for it. We need to define the scope of the information of what the employee needs to know. Often, due to the huge volume of the information, we struggle on how to start with it. Well, this should help you.

This information can be divided into 3 key blocks:

Industry – This refers to content that is about the industry that the company operates in. Examples would include evolution of the industry, domain knowledge, regulations, etc.

Company – This refers to content that is about the company itself. Examples would include history of the company, organization structure, processes and policies of the company, etc.

Employee – This refers to content that is about the employee himself. Examples would include welcome kits, job descriptions, key responsibilities, behavioral norms, etc.

STRUCTURE – What kind of knowledge is it

Once you know the scope of the content, now you filter out the information. While structuring the information, you should decide on things an employee must know and understand. This will help you focus on things which are important.

This information can be divided into 3 key blocks:

Information – This refers to the data-based content that an employee should know. Examples would include industry evolution, organization structure, employee id, etc. These are the elements that are critical to give the employee context of his workspace.

Concepts – This refers to the conceptual content that an employee should understand. Examples would include domain knowledge, processes, job description, etc. These are the elements that are critical to give the employee context of his job.

Expectations – This refers to ideals that an employee must adhere to. Examples would include industry regulations, company policies, expected norms, etc. These are the elements that are critical to give the employee context of his behavior.

STYLE – When and how should the learning be communicated

Not everything can be learnt in a classroom or by simply going through an elearning module. Decide how and when you intend to communicate the learning. In some cases, a classroom session would be perfect whereas for some On-The-Job training would be more effective.

This information can be divided into 3 key blocks:

Instructor-led – This refers to the learning being disseminated in a classroom or workshop environment, ideal for discussion-based learning or attitude orientation of employees.

Coaching – This refers to learning being disseminated through on-the-job activities or through interactions with a buddy, mentor or coach, ideal for building expertise and skills.

E-learning – This refers to learning being disseminated through self-paced learning delivered via technology, ideal for continuous and referential learning.

Now you are familiar with all the three aspects of the framework. To make things simpler, I have put them together into a grid. Here’s how it looks.

QuoDeck ICE Cube Engagement Framework.png

ICE Cube, get it?

In my next post, I will take you through the process of creating the perfect induction program using The ICE Cube Engagement Induction Framework.