Category Archives: Online Learning

5 Major Challenges With On-boarding During Pandemic

The Covid-19 pandemic drastically changed the working pattern all over the globe. With social distancing and lockdowns in place, a large number of organisations transitioned to telecommuting with some even increasing their hiring to meet the expanding business demands. This greatly affected their onboarding process, making the training and induction modalities rather complicated. 

Integrating new employees into the company isn’t easy. And when one is largely functioning on remote working, it makes it even more challenging.

Let us look at the 5 major challenges with the onboarding process during the pandemic-

1) Inability to personalise the process-

Induction helps in integrating a new employee into the company’s culture while instructing them about their own roles and responsibilities within the organisation’s structure and functioning. It facilitates in establishing personal connections and a great working relationship among colleagues. 

However, in the absence of a face-to-face interaction, it becomes difficult to personalise the onboarding process. Instead of meeting the team and getting to know them in an informal and relaxed setting, the new employees would have to contend with a video call or even in some cases, an email message. This proves challenging in building a strong lasting working relationship among peers. 

2) Ineffective Communication-

Effective onboarding is crucial for employee engagement, retention and for boosting the overall productivity of the organisation. With telecommuting, it may not be possible at times to know everyone in the team and the new employees may get confused about whom to approach for clarifying or obtaining certain information. They may also be unaware about the hierarchy within the organisation or may feel reluctant to ask questions.

On-site Induction allows the new members to get to know their colleagues and establish a cordial relation with them, which allows them to approach their peers for help or clarification regarding a particular situation. In the absence of this relationship, the employees may hesitate to reach out to others which leads to communication gaps.

Also, without facial expression, gestures or tone of a person’s voice as a guide, it is often easy to misinterpret a message as critical or curt when it comes through the email. This, further hampers effective communication, which in turn greatly affects the overall productivity of the organisation. 

3) Ineffective employee engagement-

Onboarding is crucial as it introduces the new employee to the company’s business culture and value systems. They also understand the code of conduct essential to every member and learn to build a good working rapport with their colleagues, other senior managers and the organisation’s leaders. 

This may be very difficult to communicate through a virtual induction program and may result in many employees feeling unwelcome or unable to identify and integrate themselves with the company’s culture. This greatly affects their participation and engagement with the organisation and leads to lower employee retention.

4) Inability to monitor employee performance-

Monitoring the employee’s performance and progress is an important step in integrating them into the company’s work ethics and culture. Feedback is important as it clarifies assumptions and expectations, helps people improve and learn from their mistakes and builds confidence. Constructive feedback also helps in reinforcing positive behaviour and generating a strong work culture. It is therefore essential that the new employee’s progress be monitored and reviewed. 

This however, becomes challenging in a remote working scenario. Not only is there a disadvantage of physical distance, but even the process for documenting and monitoring the employees’ performance may be unclear or not adequately defined. As a result, they may underperform or fail to achieve the targeted milestone. This would not only affect the individual’s growth but also the company’s progress at large.

5) Unavailability of essential equipment-

Digitization of modern business has made it impossible to function well without appropriate technology. Most new employees are provided with their own laptop and other essential software, tools and programs that are necessary for their work. This particularly becomes challenging during the pandemic, especially if the employee has to be trained to use a particular software or program. Some organisations may also find it difficult to reevaluate their employment benefit schemes to make it relevant to the current situation.

These are the 5 major challenges with onboarding during the pandemic. They can however, be overcome by making the necessary changes to the Induction program and leveraging mobile technology to make the process more engaging, interactive and effective. 

6 reasons to opt for mobile learning in corporate training

The changing trends in technology have generated a new and innovative way of learning through digital platforms. Mobile Learning or mLearning, is quickly becoming a popular way to access a variety of content and information through the use of multiple devices. 

Mobile Learning also provides an opportunity to engage the learner while boosting their overall productivity. Corporate organizations are recognizing the value of mLearning, especially as it enhances the learning environment, increases participation and creativity and improves the company’s revenues. 

There are 6 reasons to opt for mobile learning in corporate training-

1.  Flexibility

Mobile learning is flexible in the sense that it allows the learners the freedom to complete their training when they choose. It also gives them more control over their learning sessions and they have a choice over which modules to complete first and which ones later. Also, in the current fast-paced lifestyle, mLearning is ideal in corporate training, as the training time can be outside busy work hours and learners can opt for it during their regular commute or in the comfort of their home.

2. Higher Retention Rate

Mobile Learning is highly learner-centric, delivering the content in parts and is very different from the traditional way of giving information through books and lectures. The content that is presented is also simplified and made concise. It also offers the option of going back and engaging with it again, if the learner has any queries. Furthermore, each module is created in such a way that it doesn’t take long for the learners to go through them. As a result, the learner can quickly complete a course before moving on to the next one. 

3. Collaborative Learning

One of the important aspects of mLearning is that it facilitates learning in groups by establishing online communities where the learners can interact with one another. It can also easily integrate with apps and social media platforms to generate conversations about training and sharing experience and ideas, thereby creating a rich collaborative learning experience.

4. Higher engagement

Effective use of content design in mLearning ensures greater engagement of the learners. Puzzles, quizzes, interactive sessions and games make sure that the learner is able to not just learn, but enjoy the process of acquiring knowledge. This leads to greater retention of knowledge and the learner is able to recollect the modules easily. This is ideal for a corporate set-up, as most people are busy with their work, travel often and would be unable to go through pages of mere content. Also, the multi-device support available makes it easier for a person to access the courses through a variety of digital platforms such as PC, laptop, smartphone and tablet.

5. Tracking Progress

It is very easy to track a learner’s progress using mLearning platforms. They can also be assessed on the knowledge they have acquired and can access the course whenever it is needed. It thus becomes easier to provide feedback and compare a learner’s progress through the course as mobile learning allows the progress to be tracked. 

6. Ideal for Telecommuting

In the current pandemic situation, more people are preferring to work remotely and hence without a consolidated platform to provide training, it becomes difficult for an organization to function. Hence, it becomes essential to digitalize the training modules, so that people can easily access them from their homes and the company can continue to run smoothly. 

In conclusion, opting for mobile learning, especially in corporate training, not only removes formality from the learning process by making it more interactive, but also motivates and empowers individuals to develop the skills needed to increase their productivity, thereby contributing to the overall progress and development of the company. 

Scenario- based learning

Learning and instructing can be done by various strategies. The goal is to make learner understand the topic and have a positive approach towards learning. The learner must attempt to learn what is taught and how to apply it in everyday life.

In passive learning methods, a learner typically reads content and tries to absorb as much as possible. Scenario-based learning is an effective strategy where learners are given realistic tasks and scenes. Unlike passive learning methods, scenario-based learning is characterized by a lot of interactivity.

Scenario- based learning is especially effective in corporate training. It provides the learners with situations which require analysis and problem-solving skills. Dealing with a challenge helps a learner to accelerate their thinking processes and hone their decision-making skills.

Other key benefits of scenario-based learning are:

Higher Retention: Passive learning may or may not sustain the attention of an employee, and they can miss out on certain elements which may be essential for growth. In scenario-based learning, a learner devotes their full attention throughout as they solve issues and challenges.

Involvement: Since the learner is role-playing, he gets involved in the training and experiences it in-depth, staying engaged and taking part actively throughout the training program.

Enhancement of Skills: Scenarios need a learner to put on their problem-solving hat and apply their skills. This leads to enhancement of decision-making process and other skills like time management, analytical skills, resource management, etc.

Knowledge Application: More the practicality of learning, more its application in genuine life. Since a learner gets engaged as a part of the scenario, along with better retention, it also enables the application of the learnt content in a much better way to real-world situations.

Try Again Option: Being a problem solver in a simulated environment gives you the opportunity to fail and try again without real-life consequences. A learner can take the program multiple times safely with short feedback loops. They can try unique approaches to the same situation, gaining various perspectives and enhancing their skills.

Scenario–based learning should be built only after having a detailed knowledge of the subject and understanding the audience for the training program. The scenario can be a narrative with a single character or a situation with multiple characters. The success of the training program will depend on the learners’ perspective and understanding of the thought process of the character and the situation being simulated.

The idea, ultimately, is to motivate a learner to go further into detail and trigger interest and thought. If done well, the combined use of practice and problem-solving in scenario-based learning can go and long way in building and strengthening the learner’s knowledge, skills and confidence.

Knowledge and Data – The brains of a business!

All successful businesses, big or small, have one thing in common – Extensive business knowledge. In big organizations this knowledge can reside in entire teams, or units. In small organizations such knowledge is restricted to the people who founded the business, and maybe a few key employees that drive company strategy. In either case, scaling and sustaining organizational growth might be difficult, if the knowledge discovered, collated, and curated by the team is not stored for future reference. And that is why it is important to have Knowledge Repositories.

Before going any further, let us understand what knowledge means to a business. Business knowledge is a sum of skills, experiences, capabilities and expert insight, which you collectively create and rely on, in your business.

Knowledge can exist in many forms, but can be broadly categorized into:

  • Tacit knowledge – Personal know-how or skills rooted in experience or practice (Eg. Skill, Competency, Experience).
  • Explicit knowledge – Articulated knowledge recorded in documents, memos, databases, etc.
  • Embedded knowledge – skills and understanding locked in processes, products, rules or organizational culture (Eg. Informal Routines, Codes of Conduct, Organizational Ethics).


Your understanding of what customers want, combined with your workers’ know-how, can be regarded as your knowledge base. Storing, searching, accessing and using this knowledge in the right way is together known as Knowledge Management (KM).

At its core, KM has important implications on decision making in an organization. Effective KM supports the process of decision making and strategic planning and makes it possible to create, transfer and apply knowledge at different levels in a coherent and productive way. 

All of this is sounds great, and we can look up to major organizations such as Microsoft, Amazon, etc. for how they manage knowledge. However, implementing this in small businesses might create some challenges.

To do it right, a small business should

  • Start with thorough research to find the right tools for knowledge management
  • Implement these tools, without shying away or getting intimidated by new technologies
  • Thorough documentation goes a long way in Knowledge Management such as developing SOPs and guidelines of workflow.
  • Lastly, simple creative measures such as mentorship programs and discussions ensure effective flow of knowledge sharing and develop awareness amongst employees.

All the efforts of Knowledge Management are pointless if it is not safeguarded and backed up. A surprisingly unsettling statistic shows that 60% of companies that lose their data will shut down within 6 months of the data disaster. In addition to replacement time and irretrievable data, catastrophic data loss can destroy client confidence, leading them to take their business elsewhere. Retrieving the data requires an embarrassing explanation, and lost data could even lead to lawsuits.

Given the risk loss of data poses, it is important for every business to have a reliable backup solution. If your business has physical servers, backing up these entire systems are critical. As a small business owner, this should not be a big task once you have a proper plan. Backups can be created using two basic methods: file level and image level. File level is perfect for backing up files and folders on your file server. Image-level backups are perfect for when you want to protect an entire system at once.  Backups can be done in full, incremental or differential manner. A right backup strategy would also include backups such as Cloud Backup, Encryption of Data In-Transit, 3-2-1 Strategy, and Testing Backups.

Knowledge Management helps you run your business more efficiently, decrease business risks and exploit opportunities to the fullest. So, treat and safeguard your organizational knowledge as carefully as you would a sack of diamonds. Because it is every bit as valuable or more.

Remote Working Tips & Tricks

Everyone hates being confined, restricted and staying put. But during this pandemic, across the world, we’ve all been bound to our homes, working for and from them. All the buzz on the social networks and news channels has been about the pandemic and how, as humanity, we are coping with these strange and uncertain times. It does seem like life will be divided into clear pre and post pandemic eras.

For the working world, there was a time when “WFH” was reserved for when we had unavoidable personal errands to run for part of the day – a doctor’s appointment, PTAs, vets appointments – or when we were working on something we needed to pay more attention to, for example a crucial project, an important presentation. So, WFH in pre-pandemic times was either a luxury or an aid for better concentration.

Now that we are forced to WFH, the concept no longer charms. We miss our buddies from work, the food we had to reheat before eating, and we definitely miss our office desks. And while everyone is wondering when this will be over, and when we go back to work, here are a few simple tips and tricks to make WFH more bearable.  

“What gets measured gets managed”

Define your daily tasks and ensure you stay true to this list. Yes, a simple to-do list goes a long way. If you measure what you will complete in a day, you will be able to manage your day better. If you already do this, take it to the next level, by dividing your day into zones/slots and granularly divide your tasks into them. Check out tools like To-do list or Google Keep to help you manage your tasks easily.

“Lack of direction, not lack of time, is the problem. We all have twenty-four-hour days.”

Although WFH gives you the benefit of flexible hours, it may help to stick to a defined work timing to help your body clock cope with this change. Stay disciplined throughout the day by consciously thinking of yourself being at work. Start the day early so you can wind down in the evening and relax with your family or do household chores. Don’t delay the start of your day thinking that you can make up for it later in the evening or at night.  Remember that your body is not used to so much inactivity, and so adequate sleep and relaxation will be needed to keep your immune system healthy.

“Distracted from distraction by distraction”

Let’s check Facebook, Instagram, Snapchat, Twitter and even Linked every 15 minutes! Unless you work in marketing or handle your organization’s social media account, put a pause on the entertainment folder of your phone during the workday. One episode on Netflix does not hurt, but it does not help either.

Don’t get bent out of shape”

Now that you are WFH, respect your office space. At work, you have a desk and a chair that keeps you comfortable. The office space is usually designed to keep you in ‘Good Form’, ‘Good Function’, and ‘Good Health’. Try to create office-like ergonomics at home, till the lockdown lasts. This will help in reducing all those aches and pains that result from sitting in bad postures through the day. Avoid sitting on your bed with your legs outstretched or on your living room furniture with your laptop on your lap. Elevate your laptop to just below eye level to help your eyes and your shoulders.

Invest in Quality Technology

Yes, setting up your home office or workspace may require a small investment. Much like starting a new business, you may have to purchase the right hardware or software, such as a desktop, laptop, tablet, or phone system to do your job every day.

A high-performance router will save you many a frustrated moment. Since working from home often requires more than chat messages, you need a router that will keep up. A router from several years ago might be prone to common network issues.

Communicate with your co-workers, buddies, and Boss!”

Well, you’re all in the same boat, so no one knows what you’re going through more than them. Over communicate with your teams if you are a manager and speak to your Boss at least 2-3 times in a day. Sound them off on work status, discuss issues that you are facing, and inquire what they’re up to at home. Be approachable to all.

Besides the ones we’ve mentioned above, there are many tips and tricks that can help your WFH be more effective. Read as many articles as you want, but you will need to find your own equilibrium of what works for you.

Mobile Learning Trends for 2019

As the Mobile Learning solution becomes a “must have” from a “good to have” solution, the focus shifts to what measures you should adopt to maximize its impact.

Look no further—our Infographic on Mobile Learning Trends for 2019 provides precisely the pointers that you can use to enhance your online training delivery.

With this adoption, this is the impact that you will see:

  1. Higher learner engagement.
  2. Better completion rates.
  3. A sticky learning experience.
Infographic Mobile Learning Trends 2019

By Asha Pandey, Chief Learning Strategist at EI Design