Tag Archives: Mobile Learning

Knowledge and Data – The brains of a business!

All successful businesses, big or small, have one thing in common – Extensive business knowledge. In big organizations this knowledge can reside in entire teams, or units. In small organizations such knowledge is restricted to the people who founded the business, and maybe a few key employees that drive company strategy. In either case, scaling and sustaining organizational growth might be difficult, if the knowledge discovered, collated, and curated by the team is not stored for future reference. And that is why it is important to have Knowledge Repositories.

Before going any further, let us understand what knowledge means to a business. Business knowledge is a sum of skills, experiences, capabilities and expert insight, which you collectively create and rely on, in your business.

Knowledge can exist in many forms, but can be broadly categorized into:

  • Tacit knowledge – Personal know-how or skills rooted in experience or practice (Eg. Skill, Competency, Experience).
  • Explicit knowledge – Articulated knowledge recorded in documents, memos, databases, etc.
  • Embedded knowledge – skills and understanding locked in processes, products, rules or organizational culture (Eg. Informal Routines, Codes of Conduct, Organizational Ethics).


Your understanding of what customers want, combined with your workers’ know-how, can be regarded as your knowledge base. Storing, searching, accessing and using this knowledge in the right way is together known as Knowledge Management (KM).

At its core, KM has important implications on decision making in an organization. Effective KM supports the process of decision making and strategic planning and makes it possible to create, transfer and apply knowledge at different levels in a coherent and productive way. 

All of this is sounds great, and we can look up to major organizations such as Microsoft, Amazon, etc. for how they manage knowledge. However, implementing this in small businesses might create some challenges.

To do it right, a small business should

  • Start with thorough research to find the right tools for knowledge management
  • Implement these tools, without shying away or getting intimidated by new technologies
  • Thorough documentation goes a long way in Knowledge Management such as developing SOPs and guidelines of workflow.
  • Lastly, simple creative measures such as mentorship programs and discussions ensure effective flow of knowledge sharing and develop awareness amongst employees.

All the efforts of Knowledge Management are pointless if it is not safeguarded and backed up. A surprisingly unsettling statistic shows that 60% of companies that lose their data will shut down within 6 months of the data disaster. In addition to replacement time and irretrievable data, catastrophic data loss can destroy client confidence, leading them to take their business elsewhere. Retrieving the data requires an embarrassing explanation, and lost data could even lead to lawsuits.

Given the risk loss of data poses, it is important for every business to have a reliable backup solution. If your business has physical servers, backing up these entire systems are critical. As a small business owner, this should not be a big task once you have a proper plan. Backups can be created using two basic methods: file level and image level. File level is perfect for backing up files and folders on your file server. Image-level backups are perfect for when you want to protect an entire system at once.  Backups can be done in full, incremental or differential manner. A right backup strategy would also include backups such as Cloud Backup, Encryption of Data In-Transit, 3-2-1 Strategy, and Testing Backups.

Knowledge Management helps you run your business more efficiently, decrease business risks and exploit opportunities to the fullest. So, treat and safeguard your organizational knowledge as carefully as you would a sack of diamonds. Because it is every bit as valuable or more.

Remote Working Tips & Tricks

Everyone hates being confined, restricted and staying put. But during this pandemic, across the world, we’ve all been bound to our homes, working for and from them. All the buzz on the social networks and news channels has been about the pandemic and how, as humanity, we are coping with these strange and uncertain times. It does seem like life will be divided into clear pre and post pandemic eras.

For the working world, there was a time when “WFH” was reserved for when we had unavoidable personal errands to run for part of the day – a doctor’s appointment, PTAs, vets appointments – or when we were working on something we needed to pay more attention to, for example a crucial project, an important presentation. So, WFH in pre-pandemic times was either a luxury or an aid for better concentration.

Now that we are forced to WFH, the concept no longer charms. We miss our buddies from work, the food we had to reheat before eating, and we definitely miss our office desks. And while everyone is wondering when this will be over, and when we go back to work, here are a few simple tips and tricks to make WFH more bearable.  

“What gets measured gets managed”

Define your daily tasks and ensure you stay true to this list. Yes, a simple to-do list goes a long way. If you measure what you will complete in a day, you will be able to manage your day better. If you already do this, take it to the next level, by dividing your day into zones/slots and granularly divide your tasks into them. Check out tools like To-do list or Google Keep to help you manage your tasks easily.

“Lack of direction, not lack of time, is the problem. We all have twenty-four-hour days.”

Although WFH gives you the benefit of flexible hours, it may help to stick to a defined work timing to help your body clock cope with this change. Stay disciplined throughout the day by consciously thinking of yourself being at work. Start the day early so you can wind down in the evening and relax with your family or do household chores. Don’t delay the start of your day thinking that you can make up for it later in the evening or at night.  Remember that your body is not used to so much inactivity, and so adequate sleep and relaxation will be needed to keep your immune system healthy.

“Distracted from distraction by distraction”

Let’s check Facebook, Instagram, Snapchat, Twitter and even Linked every 15 minutes! Unless you work in marketing or handle your organization’s social media account, put a pause on the entertainment folder of your phone during the workday. One episode on Netflix does not hurt, but it does not help either.

Don’t get bent out of shape”

Now that you are WFH, respect your office space. At work, you have a desk and a chair that keeps you comfortable. The office space is usually designed to keep you in ‘Good Form’, ‘Good Function’, and ‘Good Health’. Try to create office-like ergonomics at home, till the lockdown lasts. This will help in reducing all those aches and pains that result from sitting in bad postures through the day. Avoid sitting on your bed with your legs outstretched or on your living room furniture with your laptop on your lap. Elevate your laptop to just below eye level to help your eyes and your shoulders.

Invest in Quality Technology

Yes, setting up your home office or workspace may require a small investment. Much like starting a new business, you may have to purchase the right hardware or software, such as a desktop, laptop, tablet, or phone system to do your job every day.

A high-performance router will save you many a frustrated moment. Since working from home often requires more than chat messages, you need a router that will keep up. A router from several years ago might be prone to common network issues.

Communicate with your co-workers, buddies, and Boss!”

Well, you’re all in the same boat, so no one knows what you’re going through more than them. Over communicate with your teams if you are a manager and speak to your Boss at least 2-3 times in a day. Sound them off on work status, discuss issues that you are facing, and inquire what they’re up to at home. Be approachable to all.

Besides the ones we’ve mentioned above, there are many tips and tricks that can help your WFH be more effective. Read as many articles as you want, but you will need to find your own equilibrium of what works for you.

Mobile Learning Trends for 2019

As the Mobile Learning solution becomes a “must have” from a “good to have” solution, the focus shifts to what measures you should adopt to maximize its impact.

Look no further—our Infographic on Mobile Learning Trends for 2019 provides precisely the pointers that you can use to enhance your online training delivery.

With this adoption, this is the impact that you will see:

  1. Higher learner engagement.
  2. Better completion rates.
  3. A sticky learning experience.
Infographic Mobile Learning Trends 2019

By Asha Pandey, Chief Learning Strategist at EI Design

How To Enhance The Impact Of Your Mobile Learning Strategy In 2019

With the maturing of mobile learning, the focus shifts on how to maximize its potential. In this article, I showcase approaches that will help you enhance the impact of your mobile learning strategy in 2019.

Mobile Learning Strategy: Enhance Its Impact In 2019

Mobile learning is the training that is available to learners on their mobile devices. It can be consumed on the go, and it gives them the flexibility to learn anytime, anywhere, and at their own pace.

Access to learning assets is not limited to smartphones. Instead, it features “multi-device” support providing additional flexibility to the learners to move seamlessly across devices during their learning journey (between smartphones, tablets, or laptops and desktops).

Over the last 2-3 years, mobile learning has transitioned from its first avatar—the mobile-friendly format—to the mobile-first format. The initial format of mobile learning was an adaptive or a mobile-friendly format that supported all devices but wasn’t fully optimized for smartphones. But the more recent format of mobile learning is the completely responsive or mobile-first format that is fully optimized for usage on smartphones. Not only does it feature interactions that align better to the way we use smartphones but also the designs adapt fully to the viewable area of each device.

It also aligns well to the changing learner expectations and demographics. Today, mobile learning is the preferred mode of training for learners and this cuts across learner profiles (not just Millennials) and resonates well with the multi-generational workforce.

What Are The Key Benefits Of Adopting The Mobile Learning Strategy?

The mobile learning strategy offers several benefits to learners and L&D teams as it:

  1. Aligns to the way learners want to learn (on the go, anytime, and anywhere)
  2. Empowers learners by giving them control on the pace they want to learn
  3. Facilitates a “pull” of learning vs “push” and this resonates better with the learners
  4. Offers a higher engagement quotient
  5. Can be used across learning needs (formal, informal, or social learning)
  6. Can be used to support Instructor-Led Training
  7. Can address the entire spectrum of corporate training needs (ranging from induction and onboarding, soft skills training, product training, sales training to compliance)
  8. Features better completion rates
  9. Can be used for knowledge acquisition, its application, as well as meeting specific learning needs (through instant learning aids or job aids)
  10. Can be used to retain an ongoing connection with learners

What Is The Value That The Adoption Of Mobile Learning Strategy Offers?

The biggest strength of mobile learning is that it aligns very well with the way learners want to consume learning. For instance, you can craft your mobile learning strategy to include learner-centric formats that sync up with their lifestyle. These could include:

  1. Podcasts that they can listen to during their commute to the office
  2. Microlearning nuggets for learning that can be easily consumed during waiting periods (and avoid carving out specific time slots for training). You can also offer microlearning nuggets as refresher nuggets to keep the “forgetting curve” at bay
  3. Microlearning videos for quick time learning
  4. Interactive videos for the application of learning
  5. Just-In-Time learning aids or job aids to address specific challenges or provide tips, ready reckoners, or learning summaries
  6. Quizzes
  7. Practice exercises
  8. Personalized curated content
  9. Furthermore, you can add dollops of fun through gamified elements or make learning more immersive by using nuggets featuring Virtual Reality (VR)
  10. Mobile apps for learning

How Can You Enhance The Impact Of Your Mobile Learning Strategy Further In 2019?

You can enhance the impact of your mobile learning strategy by providing:

  1. A judicious mix of learning and reinforcements to ensure that the “forgetting curve” does not set in
  2. Adequate room to practice, hone skills, and gain proficiency or mastery
  3. Detailed feedback and remediation or recommendations to further enhance the learning
  4. Nudges to review, challenges, and hooks to come back for more
  5. A channel for informal and social or collaborative learning
  6. An avenue to contribute User-Generated Content (UGC)

Here is a ready reckoner of the strategies that you can use to enhance the impact of your mobile learning strategy.

1. You can use microlearning and video-based learning:

  • To create buzz or awareness prior to the formal training
  • For formal training
  • For Performance Support
  • For informal learning
  • For inclusive learning (provide room for User-Generated Content)
  • For social learning

2. Invest in some of the learning strategies that will deliver high-impact experiences:

  • Interactive video-based learning
  • AR/VR
  • Gamification
  • Scenario-based learning
  • Story-based learning
  • Guided exploration

3. Retain the connection with learners by pushing nuggets that:

  • Reinforce
  • Refresh prior knowledge
  • Provide room for practice and mastery
  • Encourage learning beyond the specified outcomes

As you have probably seen, if you want to enhance the impact of your mobile learning strategy, you need to adopt a multi-pronged approach (that cuts across learner profiles and across various types of training needs). I hope this article gives you the required insights on how you can use my pointers and step up your mobile learning strategy.

By Asha Pandey, Chief Learning Strategist at EI Design

How To Choose The Right Kind Of Video For Your Employee Training

Video-based learning has become an important part of corporate training delivery today. In this article, I share pointers that will help you identify what training videos would work best for your employees.

Choosing The Right Kind Of Video For Your Employee Training

Using videos for training employees has been around for a while. Of late, there is an acceleration in their usage. This is on account of the wider adoption of mobile learning and microlearning as they both leverage extensively on video-based learning.

Video is an immensely high-impact medium and when used as training videos for employees, they offer:

  • High engagement quotient
  • Sticky learning experience leading to higher retention and recall

The value of using training videos for employees lies in their ability to offer:

  • Formal training which can be consumed “on the go”
  • Instant job aids that are within the learners’ workflow and can be accessed at the moment of their need
  • Informal learning
  • Social learning

How Can You Use Training Videos For Your Employees?

You can use training videos for employees to supplement your corporate trainings and step up their impact. Some of the key trainings that can leverage on videos for employee training include:

  1. Induction and onboarding
  2. Soft skills training
  3. Product training
  4. Sales training
  5. Application simulations training
  6. Compliance training

The flexibility of training videos enables you to use them for:

  1. Formal training (online)
  2. Support Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT)
  3. Performance Support (learning aids/job aids to support formal training)
  4. Social learning

This is not all. The true power of videos for employee training lies in their ability to contribute beyond learning or performance support intervention. They can contribute to other levels of the learning and performance ecosystem, notably to:

  1. Create a buzz or awareness (before the launch of the training program)
  2. Support crucial change management initiatives
  3. Continue the connect with the learners (post the training program)

Are There Any Drawbacks Or Limitations That You Should Be Aware Of As You Opt For Training Videos For Employees?

As I see it, there are a couple of aspects that you should note:

From The Development-And-Cost Perspective

The cost of video-based learning for formal training or as Performance Support is higher as compared to traditional eLearning development. You also need to be aware that any updates or enhancements do entail significant costs and lead time.

From The Learning-Impact Perspective

Even though video-based learning offers an immersive learning experience, the video does have an intrinsic limitation of “passivity”. It allows learners only to start/stop or pause.

This can impede the learning impact when you have long run length videos.

Additionally, you cannot track the learners’ progress as they go through videos for training.

What Kind Of Video Formats Can You Opt For In Order To Create Training Videos For Your Employees?

You have wide-ranging options that you can offer as training videos for your employees:

  1. Teaser videos
  2. Context-setting videos
  3. Explainer videos
  4. Scenario-based videos
  5. Story-based videos
  6. Complex decision-making branching simulation based videos

Are There Other Interesting Approaches That Can Enhance The Impact Of Training Videos For Employee Training?

Here are 3 interesting options that you should certainly consider:

1. Interactive videos
This is a Next Gen approach that creates highly interactive and immersive video-based learning solutions. It includes:

  • Learning interactions that are similar to traditional eLearning (Hot spots, Click and Reveal and so on)
  • Quizzes and assessments
  • Learning paths that branch to different tracks based on learners’ choices
  • Gamification elements
  • Unlike traditional videos, interactive videos allow you to track learner performance, and they also offer SCORM output

2. Microlearning videos
These short, focused, bite-sized videos use rapid development approaches. They are particularly useful as a social learning tool. They are designed to be available within the learners’ workflow so that they can access the relevant bite exactly at the time of their need.

3. 360-degree videos for VR and AR
These can take your user engagement and stickiness of learning to an all high level.

What Kind Of Training Videos Would Resonate With Your Employees?

Modern learners face challenges of distractions and multi-tasking, and they certainly do not want to carve out a block of time for training. They want the training to be flexible, short, focused, and available on the go. So, as you opt for videos for your employee training, match it with their lifestyle and accordingly, craft the learning journey.

Here is a list of my top 5 strategies you should adopt as you offer training videos for your employees:

  1. Create the buzz or awareness and establish WIIFM (What Is In It For Me)
  2. Set context or teach concepts
  3. Offer learning followed by practice, application, and summaries
  4. Checkpoint learners’ progress and understanding
  5. Reinforce and keep the “Forgetting Curve” at bay

What Would Be The Impact Of Using Training Videos For Your Employees?

You would see:

  • Higher engagement
  • Better completion rates
  • Better retention and recall
  • Better performance support leading to better application of the acquired learning
  • Increased focus on informal learning
  • Higher ROI on your training spend

I hope this article gives you great ideas that you can use as you implement training videos for your employee training. If you have any specific queries, do contact me or leave a comment below.

By Asha Pandey, Chief Learning Strategist at EI Design

How many slides can I have in my Interactive Deck?

Well we haven’t put any limit on the number of slides that can be included in a deck, but as per Micro Learning Principles, you should have 30 to 40 slides in your deck, we have observed that Learners were comfortable consuming the content, when there were up-to 40 slides in the deck.

How would I create a new slide at a particular position in my Interactive Deck?

Make sure you are inside your Interactive Deck Editor, then follow below steps:

Step 1: Go to Home tab inside your deck editor.

Step 2: Now using slide navigation menu, move to the slide, after which you want to create a new slide

Step 3: Now you can create a new slide with two ways.

i) Click on “New Slide” button or

ii) Click on “+” icon in the webform on current page

Step 4: Check that the new slide is created at the desired position.

How is HTTPS different from HTTPS?

HTTPS (HyperText Transfer Protocol Secure) is a protocol for encrypting information and then exchanging it in a secure way.

With HTTPS if anyone in between the sender and the recipient could open the message, they still could not understand it. Only the sender and the recipient, who know the “code,” can decipher the message.

The computer at each end uses a document called an “SSL Certificate” containing character strings that are the keys to their secret “codes.” SSL certificates contain the computer owner’s “public key.”

The owner shares the public key with anyone who needs it. Other users need the public key to encrypt messages to the owner. The owner sends those users the SSL certificate, which contains the public key. The owner does not share the private key with anyone.

What is a QDF file?

QDF or Quodeck Document Format file is the file that gets created when you initialize a new Interactive Deck using the Integrated Learning Content Creation tool, and then download it on your local system.

This has the extension of .qdf.

How would I reset my slide contents in my Interactive Deck?

Follow below steps to reset slide contents in the interactive deck;

Step 1: Make sure you’re inside your Interactive Deck Editor

Step 2: Go to Home tab inside your deck editor

Step 3: Click on “Reset Slide” button in the ribbon. This will reset the contents of current slide to default.