Tag Archives: Sales

7 Best Marketing Automation Tools for Sales Enablement

We belong to an era where everything is getting digital very quickly. Especially during this pandemic, the world has faced the dire need for digitization even more. And as we progress towards automation, we focus on simplicity. From the simplest commands on Google or Siri to manless Tesla cars, where can you not find an example?

Digital marketing is no exception in this case. The introduction of AI in digital marketing has only made advertisements and promotions easier and smoother. It also saves you a lot of money. How? According to the Salesforce’s State of Sales report, sales personnel only spend 34% of their time selling their products.

The same report also says that sales personnel spend a lot more time doing other things like writing emails, follow-ups, data entry, scheduling meetings, etc. Now, all these tasks can be easily achieved by using Marketing Automation tools. So, here are our choice of 7 best marketing automation tools for sales enablement.

Best Marketing Automation Tools

1.   Sendinblue

Top on our list we place Sendinblue, an excellent marketing automation tool. Sendinblue has various features for email marketing, SMS marketing, chat, CRM, etc. This marketing automation tool can learn to message and email that you can customize and design.

Sendinblue is also helpful in campaigns. Here you can design effective landing pages. It has additional features like Facebook ad targeting, custom-signup form integration, retargeting, etc. 

2.   MailShake

MailShake is an inevitable marketing automation tool for email marketing. This automation tool excels at finding the most engaged leads. That way, you can focus more on qualified prospects who can be converted into customers.

MailShake also includes various outreach features. It has a very simple dashboard for prospect follow-up. MailShake engages your prospect on whichever platform they are active online. But above all, its built-in phone dialer lets you contact your leads in real-time.

3.   HubSpot

Hubspot is a very popular marketing automation tool available in over 90 countries worldwide. It is the most famous platform for inbound marketing and sales. Hubspot has various tools for social media marketing, landing page designing, SEO, web analytics, etc., made for small to medium-sized businesses.

Hubspot is also popular when it comes to email marketing. It has automated content and attractive templates for each recipient. It also has additional features like document management and tracking, contact management, customer profile, email tracking, etc.

4.   Pipedrive

Taking note of each of your prospects can be troublesome for any salesperson. Plus, it consumes a lot of time. But Pipedrive keeps everyone on the same page. It effectively collects customer data like age, demographics, gender, etc., and sorts it accordingly. Thus, you can understand a qualified lead better before handing them over to the sales consultant.

5.   Automate.io

If you are looking for a complete business automation solution, Automate.io can be the one. This marketing automation tool is an outstanding business workflow manager. It can offer you a completely secured workflow.

Furthermore, it can easily automate and manage business requirements like marketing, payment, and sales. Automate.io supports various major platforms like CRM apps, helpdesk, eCommerce and payment forms, etc.

6.   EngageBay

Small business owners know the pain of managing multiple CRMs and marketing automation tools. Sometimes, it is not even possible for them to align everything as per the budget. EngageBay is a platform where you can do multiple tasks together.

You can sync all your contacts here, and it will nurture those leads automatically. You can also schedule sales calls. Thus, you can focus on one thing instead of many.

7.   Highspot

With Highspot, you can easily fulfill your revenue goal with its expert guidance. Highspot features outstanding integrations like AI-powered search, in-context training, guided selling, customer engagement, and actionable analytics, etc. It has enterprise-ready sales enablement with all the eye-catching modern designs, which can be a breakthrough in your campaign.

Conclusion

Marketing Automation tools are becoming the new future of the digital marketing industry. And the reason behind this is quite clear. They help you create efficient campaigns with a lot less human power. It means that you save more while getting more efficient. We hope that these 7 best marketing automation tools for sales enablement will change your marketing scenario.

Why is measuring training effectiveness important to team leaders?

Be it a well-established company or a start-up, investments in training employees is something one cannot afford to skip as it helps the organization grow and remain competitive. However, there is no one-size fit training program that suits all. Hence, it is important to consider various factors like the company objectives, size of the investment, type of audience, etc. to design a training program. But it does not end at designing a training program and executing it. It is important to understand the effects of the program and analyzing them to look up if the program was successful, isn’t it?

Let’s assume all companies in the world conduct training programs – online or offline and procure analytics in some form or shape. However, these analytics are at a broad level across organizations. To achieve the expected objectives, it is important to deep dive into the real problems. All of us have heard that learners must be pushed to take up the training programs at all points in time. And, hence companies are now catering to e-learning, micro-learning, game-based learning, AR, VR, interactivity, and engagement. These fancy mechanisms are new age developments and have cropped out of millennial generation problems.

However, pushing your learners is only going to take you so far. So, what is the real problem?

The real problem is the belief a learner has a training program and the value it adds to his career or personal growth whatsoever. You as a team lead can help your teams believe in the value-add of the training program. How will you do that?

In all companies, training programs are run and executed by team leads across their respective teams at a grassroots level. It hence becomes important for team leads to measure the ROI on these programs. Well, the investment here can be considered in time and efforts.

How do you measure the ROI of a training program?

We will look at the elements a team lead should look at while measuring the effectiveness of a training program.

The reaction of the employees As a team lead, it is important for you to understand the responses of your learners to the program. It helps you find out if the course content was easy and relevant to understand, identify and discuss strengths and weakness, view on the key takeaways and if the program was successful in matching the learners’ perception and expectations –

Have your learners learned It is crucial to identify if your learners have learned from the program which is one of the key objectives you have for the training program. You can analyse this by looking at test scores and course completion percentages, etc. These numbers help you identify the gaps in your learners’ understanding giving you a holistic picture of required improvements in your program –

Behavioral Patterns You can easily identify if your learners are using the knowledge, they have gained looking at their performance and attitude at work. Also, surveys and feedback from peers, supervisors, reporting managers of your learners will give you concrete data on your learners

These outcomes help you capture the results of your training program and answer the question of “Why a training program?” with actual data and facts. The results can include: Increased employee retention Increased productivity Higher employee engagement

Understanding the roadblock in the training programs your learners must go through is your responsibility as a team lead. Once you identify the roadblocks, you will be able to conduct your training program effectively and efficiently. This helps you line up with your business objectives with the program enabling you to achieve your goals and KRAs with a more logical approach.

By Shruti Shinde, Head- Enterprise Origination at QuoDeck

How to build effective sales training for high attrition teams?

Attrition is, unfortunately, one of the harsh realities that sales trainers have to deal with today. Driving productivity with a changing base of resources can be tough for any business function, but with sales, it ends up hitting where it hurts. Here are some insights to building effective sales training programs in a high-attrition environment.

While companies worry about attrition across all functions, they worry about it the most in sales teams. CSO Insights puts average sales team attrition levels at around 16% – twice as high as any other function. This means sales trainers are training a third of their audience from scratch every year, without accounting for growth in the team.

Attrition in a sales team can have a strong effect on turnover and affect client relationships as well. Especially when that attrition is of high performers, any organization can go a while before finding replacements and getting these new hires to perform effectively. Therefore, the cost of attrition is not only in actual lost revenues but the time value and return on investment on every subsequent hire.

In high-attrition environments, these costs can pile up significantly. With the amount that companies spend to train these teams every year, ROI for these spends can steadily decline unless managed carefully and through effective sales training programs.

Sales trainers have just one job in high-attrition environments – make new people productive in the shortest time possible. Good onboarding programs can help make sales people productive 2 months faster than less effective programs. With such clarity of purpose, this seems like an easy problem to solve. But its not. 71% of companies take six months or more to onboard people effectively according to CSO Insights.

So, what does it take to build an effective sales training program in such high attrition environments? In one word, “standardization”. Here are some critical ingredients that can help you cook up the right recipe to standardize and increase velocity of your sales training program.

Increase the eLearning/mlearning component in your blend

In today’s mobile world, the tendency and receptiveness to consume digital content has gone up tremendously. A 70:20:10 approach – with 70% on-the-job, 20% mentoring and only 10% structured or eLearning – may be outdated, and more expensive than you think. In high attrition environments, placing the burden of on-the-job training on sales managers can mean a further slowdown in productivity. Since millennials are prone to consume a lot more digital content today, given the ease and convenience of doing so, it could be more effective to increase the eLearning/mlearning component of onboarding programs to ~30% to play into your audience’s natural behaviour. Apart from standardizing what is taught to your audience, it also ensures sales managers can focus on productivity and retention among their sales team rather than constantly worrying about training.

Build a eLearning/mlearning repository for informational content

Most sales onboarding programs try and cram in as much information into the first few interactions that a sales person has with the program. Retention typically takes a hit because of this. A more natural way for your audience to consume is to give them online courses with all the information to be imparted that they can explore at their own pace. This will serve as a go-to destination for all sales people to refer to on a regular basis. In some cases, this can also be used as a sales aid in the field, for quick reference before meeting with customers or networks.

Of course, onboarding programs must give critical information to the sales person before they can get started such as product information, company history, sales processes and systems etc. However, including microlearning highlights with references to your online courses repository will ensure they don’t get deluged with a lot of information they ultimately cannot remember. In a high-attrition environment, having this repository will help you send out your sales people into the field faster with a safety net of the reference repository.

Build a culture of contribution in your audience

When performing sales people leave, a lot of institutional learning leaves with them. Whether this is in the form of insights or anecdotes, effective sales trainers aim to capture and build an organizational knowledge repository to draw upon for their programs. To institutionalize this, sales trainers must push for a ‘culture of contribution’ among their sales teams. Having KPIs around knowledge sharing that require all sales people to contribute to a ‘knowledge repository’ can help build such a culture and keep your program current and relevant.

In today’s digital world, generating this content is far easier than you imagine, especially using modern mobile learning products. Instead of asking your experts for PowerPoint presentations – which you will probably never get – ask them to record and post a short video or audio clip with some sales insights, to the social section of your mobile learning app. Most modern eLearning and mlearning platforms will ease this process. Crowd-sourcing such content can help ease your time and budget constraints and promote ownership of the program among your audience. Such content can be drawn upon by your new sales people for sales tips and tricks they would otherwise take many years to learn.

If the holy grail is getting your new folks onboarded faster, then bringing your onboarding program into the new-age may be a great place to start!

Continue to watch this space for our upcoming series on how to drive sales training adoption

By Kamalika Bhattacharya, CEO & Co-Founder at QuoDeck